Refund & Cancellation Policy

Last updated: 12 August 2026

This policy explains how deposits, rent and fees are refunded. It applies to all Zest Stays properties in Andheri East, Andheri West and Santacruz East.

1. Security Deposit

The security deposit is equal to one month's rent and is fully refundable. It is returned after a joint property inspection at move-out, less any deduction for damage beyond normal wear and tear, unpaid dues, or unreturned keys or access cards.

2. Refund Timeline

Refunds are processed by bank transfer within 15 working days of the later of: the date of final move-out and key handover, or the date you provide valid bank account details. We will share an itemised statement of any deductions.

3. Monthly Rent

Rent paid in advance is non-refundable where a resident vacates mid-month without having given the required 30 days' written notice. Where correct notice has been given, rent is charged up to the notice end date and any excess is refunded with the deposit.

4. KYC and Registration Fee

The one-time KYC and registration processing fee of ₹2,000 is non-refundable once verification has commenced, as it covers third-party verification costs already incurred.

5. Booking or Reservation Amounts

Where an amount is paid to reserve a bed in advance of move-in: it is refunded in full if you cancel more than 7 days before the agreed move-in date; refunded at 50% if you cancel between 7 days and 48 hours before; and is non-refundable within 48 hours of the agreed move-in date. If Zest Stays is unable to provide the reserved accommodation, the full amount is refunded.

6. Cancellation by Zest Stays

If we terminate a residency for reasons other than resident breach, we refund the deposit in full and refund unused rent on a pro-rata basis.

7. How to Request a Refund

Email info@zeststays.co.in with your name, property, room number, move-out date and bank details, or call +91 84335 56411. We acknowledge all refund requests within 2 working days.

8. Disputes

If you disagree with a deduction, write to us within 15 days of receiving the deduction statement. We will review the inspection record with you and respond within 10 working days.

Introduction

Every year thousands of professionals relocate to Mumbai for work. Many of them end up searching for one thing first — a reliable PG in Andheri East.

Andheri East has become one of the most preferred locations for working professionals because of its proximity to major corporate hubs, the international airport, and strong connectivity across the city.

However, finding the right paying guest accommodation is not always easy. Many professionals struggle with overcrowded PGs, hidden charges, lack of hygiene, and unprofessional management.

This guide shares real insights from the founder of Zest Stays, a corporate long‑stay accommodation provider managing more than 400 beds across Mumbai.

The Founder Story of Zest Stays

Zest Stays began in 2013 with a very small experiment.

Before starting Zest Stays, founder Munir Halai was running a hospitality property called Lake Bloom Residency in Powai. The hotel mainly served short‑term business travelers.

During that time, HR teams and company administrators started requesting help with something different — long‑term accommodation for employees relocating to Mumbai.

At that time, the long‑stay accommodation market was largely untapped and very unorganized.

Most professionals had two choices:

Expensive service apartments
Poorly managed PG accommodations

Seeing this gap, Munir decided to experiment with a new idea.

He rented a 2 BHK apartment and converted it into a small paying guest setup with just six beds.

That small experiment became the beginning of Zest Stays.

From 6 Beds to 400+ Beds

What started with a single apartment slowly grew as corporate clients began trusting the concept of professionally managed PG accommodation.

Over the years Zest Stays expanded across multiple locations in Mumbai including:

Powai - Andheri East
Marol - Andheri East
Santa Cruz East
Andheri West

Today the company manages more than 400 beds and continues to expand every year.

Why Andheri East Is a Popular Location for PG Accommodation

There are several reasons professionals prefer staying in Andheri East.

Corporate proximity

The area sits close to major employment hubs such as MIDC, SEEPZ, Powai, Marol and Chakala.

Airport access

Being close to Mumbai International Airport makes the area attractive for aviation staff and consultants.

Connectivity

Metro lines, Western Express Highway access and railway stations make commuting easier.

Common Problems in the PG Industry

Overcrowding

Many PG operators place 8‑9 people in a small 2 BHK apartment, reducing comfort and hygiene.

Lack of professionalism

Maintenance issues and lack of accountability are common complaints.

Brokerage charges

Many tenants are forced to pay brokerage or hidden fees.

How Zest Stays Improved the Experience

No brokerage model

Tenants can book accommodation directly without paying broker commissions.

Tech enabled system

Residents use the Zest Stays mobile app to pay rent, track payments and raise service requests.

Corporate focused community

Most residents are working professionals, creating a safe and structured environment.

Tenant verification

Every resident goes through document verification before onboarding.

Cost of PG in Andheri East

Typical rent ranges:

Triple sharing: ₹10,000 – ₹15,000
Double sharing: ₹15,000 – ₹22,000
Single occupancy: ₹25,000 – ₹40,000+

Best Areas for PG Accommodation

Marol
Chakala
JB Nagar
MIDC Andheri

Things to Check Before Booking a PG

Avoid overcrowded properties
Check hygiene and maintenance
Ensure transparent payments
Confirm responsive management

About Zest Stays

Zest Stays is a corporate long‑stay accommodation provider founded by Munir Halai in 2013.

The company started with just six beds and has grown into a network of professionally managed PG accommodations across Mumbai.

Zest Stays focuses on providing clean, transparent and technology‑enabled accommodation for corporate professionals relocating to the city.