Privacy Policy
Last updated: 12 August 2026
Zest Stays ("we", "us", "our") operates zeststays.com and provides paying guest accommodation in Andheri East, Andheri West and Santacruz East, Mumbai. This policy explains what personal information we collect, why we collect it, and what you can do about it.
1. Information We Collect
Enquiry data: when you call, message us on WhatsApp, email us or submit an enquiry, we collect your name, phone number, email address and the details of your accommodation requirement.
KYC and tenancy data: if you take up residence, Indian law and our internal policy require us to collect your permanent address, employer or institution details, emergency contact, and a government-issued photo identity document (Aadhaar, PAN, Passport, Voter ID or Driving Licence).
Website data: our website uses Google Analytics, which sets cookies and records anonymised usage data such as pages viewed, approximate location derived from IP address, device type and referring source.
2. How We Use Your Information
We use your data to respond to enquiries, arrange site visits, prepare and administer residency agreements, meet statutory KYC and local police verification requirements, issue rent receipts and invoices, and send you service communications about your stay.
We do not sell, rent or lease your personal data to third-party marketing companies.
3. Legal Basis and Consent
We process enquiry data on the basis of your consent, given when you contact us. We process KYC and tenancy data to perform our contract with you and to comply with legal obligations. You may withdraw consent for marketing communications at any time.
4. Sharing of Information
We share personal data only where necessary: with local police authorities where tenant verification is legally required; with our payment processor to collect rent and deposits; and with professional advisers where required by law. We require all such parties to keep your data confidential.
5. Cookies
This website uses Google Analytics cookies to understand how visitors find and use the site. You can block or delete cookies through your browser settings without affecting your ability to browse the site.
6. Data Retention
Enquiry data is retained for up to 24 months. KYC and tenancy records are retained for the duration of your stay and for a further period as required by applicable law, after which they are securely destroyed.
7. Data Security
This website is served over HTTPS. Identity documents are stored in access-controlled systems available only to authorised Zest Stays staff. Any biometric access data used at our properties is stored locally on the access-control hardware and is not uploaded to public cloud services.
8. Your Rights
You may request access to the personal data we hold about you, ask us to correct inaccurate data, or request deletion of data we are not legally required to retain. Write to info@zeststays.co.in and we will respond within 30 days.
9. Children
Our accommodation and this website are intended for adults aged 18 and over. We do not knowingly collect personal data from minors.
10. Changes and Contact
We may update this policy from time to time; the date at the top of this page reflects the latest revision. For any privacy question, contact us at info@zeststays.co.in or +91 84335 56411. Postal address: Zest Stays, Head Office, Andheri East, Mumbai, Maharashtra 400069, India.